You’re welcome, who the heck are you?

Yesterday I got a thank you note. I LOVE thank you notes. I love getting them—they stroke my ego. I love when my clients send them—it strokes their customers’ egos and makes a great connection, throw in an offer or coupon and I get shivers. So imagine my surprise when I didn’t know who it […]

Call me goofy, but where’s the love?

After flipping through the most recent stack of catalogs that came through my mail slot I have to say felt bored. Pretty images, some interesting typography but none of them did more than display items and I got bored. Those catalogs didn’t sell me anything, and most of them didn’t even try. They showed me […]