Smooth running operations take more than just X’s and O’s – they take a mindset that embraces both efficiency and creativity. In this class on Operations Management Best Practices, Scot Barker, Director of Special and International Operations at MyWebGrocer, breaks his approach down into eleven topics that are the framework for a smooth running operations organization.
It starts with the team
Scott understands the importance of creative conflict to propel operations toward greater efficiency while maintaining a strong team focus. He covers:
What to look for in a hire and how to build a strong team.
How to keep your team loyal by encouraging four kinds of growth.
How honesty engenders loyalty
And why you should promise problems
If you are new to operations management this class will give you a good overview and sound advice. It’s also a great refresher for those who have been a little too focused, a little too long, and those who want to take a moment to refocus on what matters. Scot’s eleventh point will surprise you with its simplicity and remind you why you loved operations in the first place.