Shipping charges and STDs

Shipping charges are making a come back. The glow of free shipping is giving way to the reality that advertising lower prices works, offers a very real advantage online, and allows more flexibility in promotions. Free shipping was never really free, and making the numbers work with free shipping all the time isn’t possible for […]

You’re Smarter. Avoid the Reduction in Revenue.

How to avoid a plunge in revenue. Stories from the trenches. In the past three years I’ve seen these three things happen to more than one client. Don’t be next. I write this as a perspective to any cataloger who is considering one of these paths. Email is not a 1:1 replacement for the mail […]

Convert Those 1x Buyers

For circulation planners, the 2017 holiday season has begun. If you’re interested in FREE options using a few tricks to improve catalog productivity of your 1-time (1x) buyers, keep reading. Determine how many 1x buyers you have. My guess is 50% of the customers on your database have only made one purchase in their lifetime […]

Yo Creatives, Your Job is Safe from Robots

If you are in the creative department, your job is safe for a good long while. Research scientist, and AI provocateur, Janelle Shane used artificial intelligence to try and name paint colors. She fed the AI 7700 Sherwin Williams color samples. Below are her results.   Enjoy your holiday weekend, secure in the knowledge that your future […]

Adobe is training me to be a jerk, #Adobe sucks

  A few weeks back I needed to work over the weekend to catch up from a bout with the flu. No one wants to give up a weekend to work, but sometimes there just isn’t another option. And then my computer went wonky, and then InDesign crashed, and then nothing worked. I was able […]

What Have You Learned Today?

In the “old days,” you attended K-12 classes. Then maybe you went to college, got a degree, got a job and progressed by working hard or making lateral moves to other companies to get ahead. Throughout your career, you learned from experienced people you worked with, and maybe you got a grad degree, but even […]

What else can catalogs do? Let’s talk return rates.

I’ve been working with a new client and in our first group meeting, where we get to know the company, we talked about pain points. One of the things that came up was that they had a 20% return rate. For some companies that is cause for considerable alarm, for others it’s not even going […]

Tips for Building a Great Team

In his new book Smarter, Faster, Better, Charles Duhigg looks at what makes a great team. One case study looks at Google where a group of innovative thinkers spent four years trying to answer this question. First, they looked at who was on a team and could find no pattern. It was only when they looked […]

Want to be more productive in 2017?

Want to make 2017 the year you get a spectacular amount of good work done? Start by getting organized with these organizational basics. Take care of yourself. If you don’t feel well, aren’t eating right, aren’t getting enough sleep, or are feeling generally stressed out, guess what? It’s going to be very hard for you […]

FIVE Catalog Design Fails

When assessing or critiquing catalog design I’m of the belief that every issue could “always be better.” However, most criticism points to small deficiencies that at the end of the day, do not make a big difference in overall results. Collectively they can make a big difference, but only if your catalog layouts truly stink […]