Who has the primary responsibility at your company for customer satisfaction?
Your customer service team, of course. And how much time do you spend with them helping them understand the fundamentals of customer satisfaction? Do they have the tools they need to enhance your customer experience? Do they know the bottom-line importance of customer loyalty?
Learn customer satisfaction tips from an industry expert.
Hazel Shakur brings years of experience to this excellent presentation on gentle, but effective ways to make your call center first-in-class. If you enjoy this session, check out Hazel’s other online classes at Catalog University by entering her name in the search box on our home page.