Matt Rideout, from iBec creative, doesn’t want you to redesign your website. Instead he wants you to fix all the things that are underperforming, as you learn about your customer’s likes and dislikes until you end up with a fresh site that is working at it’s highest potential. Think high impact + low investment. Sound like a fresh, awesome and really effective strategy for web design? We think so too.
This information packed Pub Talk begins with some good old common sense advice, and some compelling stats on how to reorient your web design efforts from the high risk launch and fail model of the past, to a more comfortable, and effective, iterative design model. Matt shares lots of great examples of how some small changes added up to big impact.
3 Step process
Matt breaks the iBec iterative design process down into parts. This straight forward approach shows you how to target your problem areas, develop a hypothesis about what’s wrong, and then test it. He shares some real world examples that show how they uncovered areas that could be improved, then walks you through how they tackled the problem, and finally shares the results.
Online testing tools you will use
Did I mention that most of the tools they use are either free or very inexpensive? Matt shared tools for funnel visualization, heat mapping, scroll tracking, and getting feedback from visitors. He also explained how they used those tools to answer some important questions about why customers where abandoning the checkout, bouncing on the homepage and generally not understanding the offer.
Test, Test, Test
Always be testing—that’s the mantra. By understanding where the roadblocks or bottlenecks are, measuring the changes and then refining the site, Matt and his team have been able to dial up some serious improvements in their client’s e-commerce sites.
This was a terrific class with lots of actionable advice and some really cool tools.